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Troubleshooting

Start here when something isn't working. Pick your issue:

Hardware / connection issues — LED diagnosis below. App-specific issues:

Hardware: LED Diagnosis

The diagram below focuses on the connection state of the Iristick Pocket Unit, based on the observed LED status. Follow the steps to verify proper operation or identify problems.

flowchart LR
    A[**START**<br>Disconnect everything from the pocket unit] --> B[Gently shake unit and check LED]
    B --> C{What color is the LED?}

    C --> C1[🔴 **Red**<br> Battery depleted]
    C1 --> C1a[Charge the pocket unit fully]

    C --> C2[⚪ **White**<br> Firmware issue]
    C2 --> C2a[Contact support]

    C --> C3[⚫ **No LED**<br> Battery empty or hardware issue]
    C3 --> C3a[Try charging or Contact support]

    C --> C4[🟠 **Orange** / **Yellow**<br> Battery OK, not connected]
    C4 --> D1[**Install Iristick.Collector** or **Iristick.Assist** on the Phone you want to use]
    D1 --> D2[**Connect** the Phone to the Pocket Unit]
    D2 --> D3[**Open the installed app** while the Pocket Unit is connected to your phone]
    D3 --> D4[**Verify** if the app detects the Pocket Unit or LED turns dark blue]
    D4 --> D5[It does work now!]
    D4 --> D6[Still experiencing issues? **Contact support**]

    C --> C_purple[🟣 **Purple**<br> Connected, no active app]
    C_purple --> C_purple_a[Open Collector, Assist, or Teams on the connected phone]

    C --> C5[🟢 **Green**<br> Fully charged, ready to connect]
    C5 --> D1

    C --> C6[🔵 **Dark Blue**<br> Pocket Unit connected and recognized]
    C6 --> A

    C --> C7[🔵 **Light Blue**<br> Connected to both phone and glasses]
    C7 --> A

What the LED Colors Mean

LED Color Meaning
🔴 Red Battery depleted
⚪ White Firmware issue
⚫ No LED No power / potential hardware fault
🟠 Orange/Yellow Pocket Unit has power, no connection
🟣 Purple Connected, no active app open
🟢 Green Fully charged and ready to use
🔵 Dark Blue Pocket Unit Connected and recognized
🔵 Light Blue Phone + headset both connected

If the Pocket Unit still doesn't connect or the LED remains unchanged contact support@iristick.com.

My Glasses Show a Blinking Orange/Yellow LED

Option 1: USB-C cable connection

Fix:

  • Is your USB-C cable plugged firmly in the Smart Glasses USB-C connector?
  • Is your USB-C cable plugged firmly in the smartphone USB-C connector?

Option 2: No communication between smartpone and smartglasses

Fix:

  • Open your smartphone "Settings".
  • Navigate to "Connections"
  • Open "More connection settings"
  • Enable Ethernet

Warning

Do you still experience issues, reach out to us through chat or send an email to support@iristick.com