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Frequently Asked Questions

This page collects all common questions and topics covered by Iristick support.

General Questions

What is Iristick?

Iristick develops smart glasses paired with mobile applications to support hands-free communication, data collection, and remote assistance in professional environments.

Where is Iristick located?

  • Iristick NV – Lamorinièrestraat 123, 2018 Antwerp, Belgium
  • Iristick INC – 1177 Avenue of the Americas, New York, NY 10036, USA

What use cases are Iristick smart glasses suitable for?

Common use cases include remote support, virtual inspections, field data collection, training, logistics, and digital quality control.

Product Questions

What models does Iristick offer?

  • Iristick.G2 PRO – Glasses-style smart glasses with safety certification
  • Iristick.H1 – Rugged, head-mounted smart glasses compatible with helmets or PPE
  • Iristick.G3 PRO – Coming soon

How do I choose between G2, G3, and H1?

Visit the Choose Your Model page for a side-by-side comparison.

Do Iristick glasses support both iOS and Android?

Yes. All models are compatible with:

  • Android 8.0 or later
  • iOS 12.0 or later

Setup & Compatibility

How do I connect my smart glasses?

  1. Connect the pocket unit to your smartphone.
  2. Use the coaxial cable to link the pocket unit to the headset.
  3. Open the installed app (Wizzeye or Collector).

What phones are compatible?

We recommend Android phones with USB-C or iPhones with Lightning that are running current OS versions. Contact support for a detailed compatibility list.

What apps do I need?

You can use:

  • Iristick.Collector for structured data collection
  • Iristick.Wizzeye for remote assistance

LED Behavior

What do the LED colors mean on the Pocket Unit?

  • 🔴 Red – Battery depleted
  • 🟢 Green – Fully charged
  • 🟦 Blue (dark) – Connected and ready
  • 🟪 Blue (bright) – Connected to both phone and headset
  • ⚫ No light – Battery completely drained

View the full breakdown on the LED troubleshooting page.

Cleaning & Maintenance

How should I clean the glasses?

Use a screen-safe, alcohol-free cleaner with a microfiber cloth. Disinfect occasionally with alcohol but wipe away any residue afterward.

Can I use disinfectants?

Yes, occasionally. Avoid letting alcohol dry on the plastic or lenses to prevent long-term damage. See maintenance guidelines.

Troubleshooting

My headset won’t connect — what now?

Check:

  • LED status on the pocket unit
  • That the app is installed and opened (Wizzeye or Collector)
  • That you're using the proper cable and connection method

If it still fails, visit the connection troubleshooting guide.

How do I submit a debug log?

  1. Open the Iristick app (Collector or Wizzeye)
  2. Tap the menu > Submit Debug Log
  3. Add a short message and your contact details

Support & Contact

How do I get support?

What info should I include when contacting support?

  • Serial number (headset + pocket unit)
  • Brand/model of your phone
  • OS version
  • Problem description
  • Environment (network, apps used)

More information is available at support.iristick.com.