title: Frequently Asked Questions | Iristick Smart Glasses description: Answers to common questions about Iristick smart glasses: compatibility, setup, connectivity, bandwidth requirements, data usage, and warranty coverage.
Frequently Asked Questions
This page collects all common questions and topics covered by Iristick support.
General Questions
What is Iristick?
Iristick develops smart glasses paired with mobile applications to support hands-free communication, data collection, and remote assistance in professional environments.
Where is Iristick located?
- Iristick NV – Lamorinièrestraat 123, 2018 Antwerp, Belgium
What use cases are Iristick smart glasses suitable for?
Common use cases include remote support, virtual inspections, field data collection, training, logistics, and digital quality control.
Product Questions
What models does Iristick offer?
- Iristick.G2 PRO – Glasses-style smart glasses with safety certification
- Iristick.G3 – Newest model of glasses-style smart glasses with safety certification
- Iristick.H1 – Rugged, head-mounted smart glasses compatible with helmets or PPE
How do I choose between G2 PRO, G3, and H1?
Visit the Choose Your Model page for a side-by-side comparison.
Do Iristick glasses support both iOS and Android?
Yes. All models are compatible with most Android phones and iPhones/iPads. Please read more here or contact support for a detailed compatibility list.
Setup & Compatibility
How do I connect my smart glasses?
- Connect the pocket unit to your smartphone.
- Use the coaxial cable to link the pocket unit to the headset.
- Open the installed app (Assist, Collector, or Iristick.Teams).
What phones are compatible?
We recommend Android phones with USB-C or iPhones with Lightning or USB-C that are running a recent OS version. Read more here or contact support for a detailed compatibility list.
What apps do I need?
You can use:
- Iristick.Collector for structured data collection
- Iristick.Assist for remote assistance
- Iristick.Teams for remote assistance over Microsoft Teams
Troubleshooting
What do the LED colors mean?
See the full LED troubleshooting guide with flowchart and color reference.
My headset won't connect — what now?
Check the LED color on the pocket unit, make sure an app is installed and open, and verify the cable connection. Full steps in the troubleshooting guide.
Maintenance
For cleaning instructions and storage tips, see the cleaning & maintenance guide.
Warranty & Repairs
1-year warranty on all hardware. Out-of-warranty repairs available with upfront quoting. Full details on the warranty & repairs page.
Connectivity
Do I need an internet connection?
It depends on the product:
- Iristick.Assist and Iristick.Teams require an internet connection for real-time video streaming. Minimum recommended bandwidth is 1.5 Mbps upload and download for HD 720p video.
- Iristick.Collector works fully offline once you've synced your templates and asset lists to the phone. You only need internet to sync collected data back to the portal.
What are the bandwidth requirements for video calls?
Iristick.Teams and Iristick.Assist stream video in real time. The table below shows bandwidth requirements per participant (based on Microsoft Teams specifications):
| Call type | Minimum | Recommended | Best performance |
|---|---|---|---|
| Audio only | 10 Kbps up/down | 58 Kbps up/down | 76 Kbps up/down |
| 1:1 video call | 150 Kbps up/down | 1.5 Mbps up/down | 4 Mbps up/down |
| Screen sharing | 200 Kbps up/down | 1.5 Mbps up/down | 4 Mbps up/down |
We recommend at least 1.5 Mbps upload and download for a stable 720p video experience.
How much data does a video call use?
Approximate data consumption for a 1:1 video call:
| Call type | Per hour |
|---|---|
| Audio only | 50 - 80 MB |
| Video (720p) | 500 MB - 1 GB |
Teams adapts video quality to available bandwidth automatically. Screen sharing adds approximately 200 - 500 MB/hour.
What connection types are supported?
Iristick.Teams and Iristick.Assist work over any internet connection that meets the bandwidth requirements:
- Wi-Fi — most reliable option
- 4G/LTE — works well in areas with good coverage
- 5G — excellent performance
- Satellite (e.g., Starlink) — works well; Starlink typically provides 25-100 Mbps download with 25-60ms latency, which exceeds Teams requirements
Satellite connections
Satellite internet like Starlink can have brief signal interruptions. Keep your phone close to the router for the most stable experience.
Support & Contact
How do I get support?
- Email: support@iristick.com
- Reference your debug log when possible
What info should I include when contacting support?
- Serial number (headset + pocket unit)
- Brand/model of your phone
- OS version
- Problem description
- Environment (network, apps used)