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IT Admin Troubleshooting

Common issues IT administrators encounter when setting up Iristick.Teams, with error-specific solutions.

"AADSTS700016: Application not found in the directory"

Cause: The service principal hasn't been created in your tenant.

Fix: Complete the Grant Admin Consent step.

Verify: In the Azure Portal, go to Enterprise applications and search for "Iristick.Teams" or "RSIQ Teams". If it doesn't appear, the service principal is missing.

"Need admin approval" when signing in

Cause: The service principal exists, but admin consent hasn't been granted for the required permissions.

Fix: Use the admin consent URL.

Verify: Go to Enterprise applications > Iristick.Teams > Permissions. All permissions should show "Granted for [your tenant]".

Sign-in fails with no clear error

Cause: Could be various issues — expired credentials, conditional access policies, or account problems.

How to diagnose:

  1. Go to the Azure Portal > Microsoft Entra ID > Users
  2. Select the affected user
  3. Open Sign-in logs
  4. Filter for application RSIQ Teams
  5. The Failure reason column will show the specific error

No meetings appear after successful sign-in

Cause: The meeting invitations came from an account without the right license tier, or the meetings are not scheduled for today.

Fix:

  • Ensure the meeting organizer has a Business Basic or higher license
  • Create a new meeting scheduled for today — only today's meetings are shown in the app
  • Check that the affected user was actually invited to the meeting

App stuck on loading screen after admin approved

Cause: The service principal exists, but permissions were not fully consented.

Fix: Go to Enterprise applications > Iristick.Teams > Permissions > click Grant admin consent for [your tenant].