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title: Iristick.Teams Troubleshooting | Fix Common Issues description: Solutions for common Iristick.Teams problems: sign-in failures, missing meetings, camera and audio issues, and connectivity troubleshooting for smart glasses.

Troubleshooting

Having trouble with Iristick.Teams? Here are quick solutions to common issues.

Can't sign in to Iristick.Teams

Issue: You're stuck at the login screen or denied access. Fix:

  • Make sure you're using a Microsoft 365 Business account (not a personal or free account).
  • Your IT administrator needs to complete a one-time setup in Azure before users can sign in. Ask them to follow the IT Admin Setup Guide.
  • If the admin has already completed the setup and you're still blocked, check the IT Admin Troubleshooting guide for error-specific solutions.

Voice commands not working

Issue: The glasses don’t respond to voice commands.
Fix:

  • Use a supported device (G2 PRO, G3, or H1).
  • Check that the microphone isn't muted.
  • Say "SHOW HELP" to display available commands in the HUD.
  • Use the connected smartphone in noisy environments.

No meetings or contacts appear

Issue: Your calendar or contacts list is empty.
Fix:

  • Sign in with a Microsoft Teams-enabled business account.
  • Ensure the necessary permissions are granted to the app.
  • Only today’s meetings are shown.

Camera or microphone not working

Issue: Others can't see or hear you.
Fix:

  • Use commands like "ENABLE CAMERA" or "ENABLE MICROPHONE".
  • Verify the glasses are physically connected to the smartphone.
  • Restart the app and try again.

No internet connection

Issue: The app can't load or connect, or calls drop frequently. Fix:

  • Check if your smartphone has an active internet connection.
  • Wi-Fi, 4G, 5G, or satellite internet is supported (minimum 1.5 Mbps up/down recommended).
  • Run a speed test on your phone to verify bandwidth.
  • Test the connection using the Microsoft Teams app directly.
  • On satellite connections (e.g., Starlink): stay close to the router for a strong Wi-Fi signal.
  • On mobile data: check signal strength and move to an area with better coverage if calls are unstable.

For detailed bandwidth requirements and data consumption, see the Connectivity FAQ.

Still stuck?