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Troubleshooting

Having trouble with Iristick.Teams? Here are quick solutions to common issues.

Can't sign in to Iristick.Teams

Issue: You're stuck at the login screen or denied access.
Fix:

  • Make sure you’re using a Microsoft 365 Business account.
  • If the app asks for permissions, your IT admin may need to approve them.
  • Admins can review pending approvals here:
    Azure consent portal

Still stuck after approval?
If users remain stuck on the startup screen after the admin approved the app, the likely cause is a missing Service Principal.

To fix this, your IT admin must run the following PowerShell command:

New-AzADServicePrincipal -AppId "1fd5118e-2576-4263-8130-9503064c837a"

This registers the Iristick.Teams app in your Azure Active Directory.

Voice commands not working

Issue: The glasses don’t respond to voice commands.
Fix:

  • Use a supported device (G2 PRO, H1, or Visor-Ex 01).
  • Check that the microphone isn't muted.
  • Say "SHOW HELP" to display available commands in the HUD.
  • Use the connected smartphone in noisy environments.

See the full voice command list

No meetings or contacts appear

Issue: Your calendar or contacts list is empty.
Fix:

  • Sign in with a Microsoft Teams-enabled business account.
  • Ensure the necessary permissions are granted to the app.
  • Only today’s meetings are shown—past/future meetings are filtered out.

Camera or microphone not working

Issue: Others can't see or hear you.
Fix:

  • Use commands like "ENABLE CAMERA" or "ENABLE MICROPHONE".
  • Verify the glasses are physically connected to the smartphone.
  • Restart the app and try again.

No internet connection

Issue: The app can't load or connect.
Fix:

  • Check if your smartphone has an active internet connection.
  • Wi-Fi, 4G, or 5G is required (minimum 1.5 Mbps).
  • Test the connection using the Microsoft Teams app directly.

Still stuck?